At TemplateNest, we are dedicated to ensuring our customers’ satisfaction. Below, we have outlined our refund policy to provide clear guidelines on the conditions under which refunds may be issued.
Digital Product Sales
Due to the nature of digital products, all sales are final. We strongly encourage customers to thoroughly review the product specifications and requirements prior to making a purchase. Our support team is available 24/7 to provide any necessary clarification or assistance.
Eligibility for Refunds
Customers may request a refund within two days of purchase if the following conditions are met:
- The product lacks a feature or functionality explicitly described on our website.
- A specific feature was discussed with our sales or support team before purchase, a demo video was provided, and the product significantly deviates from the information given after the purchase was made.
If a refund request meets these criteria and is approved, the refund will be processed within 15 business days and credited back to the original payment method used.
Non-Refundable Items
The following items are excluded from refunds under our policy:
- Pack Purchases: Refunds are not available for the following packs. We recommend reviewing the product details carefully before purchasing:
- Ultimate Workflow Suite 12-in-1 PowerPack
- Project Mastery Suite 5-Tier Toolkit
- Team Management Suite 5-in-1 Pack
- Discounted Orders: Orders made using any discount codes are not eligible for refunds.
- Bundle Offers: Purchases made through bundle offers, which combine two or more products (regardless of whether they include a discount), are non-refundable due to automatic discounts applied at checkout.
- Late Requests: Refund requests submitted beyond the two-day window from the time of purchase will not be considered.
No Shipping or Restocking Fees
As our products are digital, no shipping charges apply, and we do not impose restocking fees on returned products.
For any further questions or concerns regarding our refund and return policy, please contact us or email us at contact@templatenest.shop.
We value your trust in TemplateNest and look forward to continuing to serve you.
Updated Refund Policy
Effective Date: September 01, 2024